This is a great video on the famous McDonald’s Hot Coffee Case, formally known as Liebeck v. McDonald’s Restaurants.
Although the video mentions that McDonald’s received more than 700 reports of individuals burned by its coffee, the video leaves out the fact that McDonald’s quality control manager testified that 700 injuries was too small of a number for McDonald’s to change how it does business.
Additionally, McDonald’s also tried to defend the temperature of its coffee by arguing that commuters who purchased coffee preferred the high initial temperature that the coffee was served at because it kept their coffee hot while they drove to work. However, during trial documents were admitted into evidence which showed the McDonald’s own research indicated that their customers intended to drink the coffee immediately after it was served while driving.